White Image enables you to easily integrate your CRM systems with data collected from web forms or other channels, such as telephone calls or contacts taken in stores through direct interactions with the customers.
The system also allows for the integration with White Image’s marketing automation system, enabling you to (1) quickly set up an automated communication via both email and text message in your relationship with customers/prospects so that the sales process gets shorteners, but also to (2) provide aftersales support to customers, enhancing their loyalty.
White Image’s solution will help you identify the reason why in a certain period sales are not up to the expectations, enabling you to easily monitor the sources of the leads, and to monitor the lead management of each team or each agent and the reasons for refusals in each case.
You will be able to monitor existing leads at each sales stage and all along every stage:
3
Efficiency of
each lead source
4
And the efficiency of each agent in the sales process, too
The system allows you to set action reminders and notifies you daily about the actions you should take.
The system enables you to automate communication with non-responsive customers, or start an automated lead nurturing process. It also allows you to send an offer with just a few clicks by email or text message.
All actions set for a lead are visible to the supervisor and the new agent who would take over a lead if the initial sales agent is on vacation or has left the company.
Moreover, you will be notified of the actions you are supposed to take on a given day for the customer or prospect, so that you do not miss any opportunities.
Enjoy simpler and
faster actions!
Increase customer loyalty, the sense
of belonging, and satisfaction!
Monitor and manage your business
anytime and from anywhere!
White Image’s CRM can help you. How?
You can:
actively track and manage your customer information;
get instant information and recommendations;
let you team connect from any device;
expand and customise as your business grows;
intelligently capture your customer emails;
give up on complicated processes and manual effort so you can save time for your business;
simplify repetitive tasks so that you can focus on your prospects;
find more prospects, close more deals, retain more customers, and grow your business;
can automate communication in both the pre-sales and after-sale phases, so that you can optimise both email and text message communication processes;
have only one place to store all your customer information and customer conversations.
Focus on your customer and grow your business!
Today's customers expect more from your business. With a shared, unified vision of your customers, your teams can better meet the demands of customers. So sales can be finalised faster.
Build better and longer-lasting relationships; better understand your customers' needs; identify new opportunities to help them; solve any problems faster; and implement solutions focused on real needs. With a single view upon a customer’s every interaction, you can sell, solve and market more simply than ever before.
Marketing results will be measured more easily.
These services will be able to deliver more smiles to customers, because they easily and quickly anticipate any potential problems, and customer loyalty supports the business growth.
Give your employees the right tool!
White Image's CRM solution provides all employees with the tools based on which to deliver better customer experiences.
The notifications, reminders and reports that the system provides enable all employees to be more productive, get engaged more actively while extending the customer services, and creating loyalty in this way.
Here are the benefits for managers:
The relationship with customers is much improved because their needs can be anticipated at any time by viewing their shopping history and interaction;
Sales results may be tracked to the present date, and based on that managers can anticipate the next results;
The activities of each sales agent and their efficiency may be tracked in real time;
The customer data may be managed in a centralised way;
The sales process may be optimised easily and the company's performance is enhanced, which will increase sales.
Here are the benefits of the solution for employees:
Each employee's activity may be planned better; employees can follow daily tasks easily;
It enables employees to track their performance so that they can prepare an efficient action plan to improve their performance;
Employees are appraised fairly;
The productivity increases; Routine tasks are reduced and employees can focus on their tasks.
Here are the benefits that the customer will draw from this solution:
The interaction with the company will become easier because all employees will have access to details of the history of the relationship, the names of the team members who handled the communication with the customers, the communication timeline; and receive tailored resolutions;
In case of multiple interactions with the company, the employees can easily access information about the latest discussions, and thus the customer needs can be more easily solved;
